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We process orders within 2-10 business days after receiving your order. Once processed, you will receive an email with your tracking information. Upon receipt of your payment, orders are ready for dispatch in 1-4 business days after. Please note orders are not processed or shipped over the weekend or during Danish holidays.

Once an item is shipped out, you will receive an automated email with tracking information. For customers in Denmark and EU, orders will be sent via Post Nord and delivered to the designated service point selected during checkout. Please, note that Brodie Store is not liable for missed deliveries and reserves the right to charge you the costs for shipping charges of uncollected packages.

Our shipping rates are carefully structured to encompass the majority of shipments. We strive to ensure fairness and affordability for our customers. Occasionally, specific customer addresses might necessitate supplementary shipping expenses. This could arise due to factors such as remote locations or specialized delivery requirements. We remain committed to transparency and will communicate any such additional charges via email with the opportunity to cancel an order if needed.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@brodiestore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for the associated shipping costs of exchanges, however, not all items are eligible for exchange such as art works, hereby On Print and POODLE PORCELAIN PLATE and PINK ALIEN SKULL. In some cases the designer may agree to an exchange which is up to their discretion.

We offer different payment methods, including VISA, MasterCard, and Paypal.

For any questions regarding shipping rates, payment methods or returns, please email: shop@brodiestore.com.